Tender Integration
You can integrate your room with your Tender Support helpdesk. Tender
basically takes all of your customer service requests and organizes
them. It creates a community where users can go online and discuss
issues and come up with their own fixes. Each time a message is
created or replied, a simple notification is sent to your room.
Here what it looks like in our own setup:
In order to integrate Jaconda with Tender, you must do a few simple steps:
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Go to the Integration page of your room and find there Tender webhook url:
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Go to your Tender admin, choose Account & Settings → Extras, and click on Webhooks:
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Create new webhook and choose When a discussion is created or When a discussion is created or replied to, depending what is more fit your needs.
Note: Jaconda currently supports only 2 types of Tender webhooks: discussions and replies, others will not work or work incorrectly.
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Enter webhook url:
This is it, now each time someone requesting support, everybody in your room will get instant notification.