Raise the Price & Accept Amex!
Darrell Silver
via web
Hey there,
We spent the last two weeks trying @yammer, @chatter, @hipchat, IRC and Campfire before finding you guys. The whole team was sold immediately, but here's my two problems:
-
The price is too low. We'll end up paying $12 / month, but I was expecting it to be more like $20-$25 (see github @ $25 for a small "Organization", Campfire at $24). Not to mention Yammer / Chatter, which aren't solving any problems but cost a fortune.
-
Need to pay on Amex - We have most of the trial left, but I wanted to get paid sign up out of the way today. We subscribe to a lot of services, and always use a corp. amex card. This is the first time we've not been able to do so. I noticed a Support topic on picking a payment processor -- have you tried Braintree? Or even just providing a PayPal / Amazon integration would be a winner. Just pass on the increased costs, if they exist.
Darrell
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Support Staff 2 Posted by Nick on 23 May, 2011 12:14 PM
Hi Darrell, thank you very much for appreciating Jaconda and choosing it over the other solutions. Don't think we're yet in position to raise prices though, but it's nice to hear that you think we actually cost more.
Unfortunately Braintree and others work only with USA-based companies. The payment processor we are using was the best one we could sign a deal with.
We did ask them about AmEx payments and will let you know of the outcome soon.
3 Posted by Darrell Silver on 02 Jun, 2011 06:51 PM
Well, I won't ask twice!
For Amex -- any progress? Or Paypal / amazon checkout? It's going to be a real pain to pay via another means. Definitely would pay the extra service costs...
Thanks,
Darrell
Support Staff 4 Posted by Nick on 04 Jun, 2011 05:55 AM
Hi Darrell,
Sorry for the delay, but this is hanging still. We had to email to our processing center again, they replied that they are going to escalate our request and we will hear from them soon.
We will let you know as soon as anything changes. My guess is – not sooner than monday.
Support Staff 5 Posted by Nick on 12 Jun, 2011 10:24 AM
Hi, sorry for delay, our processing center just informed us that they can't accept AmEx at the moment (and it doesn't look like they are going to be able to anyway). We just got fed up with them and going to change the card processor but things like this take time.
The good news is - we are extending your trial until the moment the problem is solved. Enjoy Jaconda.
6 Posted by Darrell Silver on 12 Jun, 2011 12:24 PM
Great news! Let me know what I should do & when.
Support Staff 7 Posted by Nick on 09 Aug, 2011 10:06 AM
Hello again,
American Express is not supported still, but we've ironed out the issues with other payment systems so now you can pay with other major cards.
Anton closed this discussion on 23 Aug, 2011 04:58 AM.
Darrell Silver re-opened this discussion on 30 Dec, 2011 06:47 PM
8 Posted by Darrell Silver on 30 Dec, 2011 06:47 PM
Hi,
It'd still be great to pay this via AmEx. Is there any way?
Thanks,
Darrell
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Support Staff 9 Posted by Nick on 03 Jan, 2012 08:13 AM
Unfortunately we can't accept Amex. Our payment processing company simply does not support this at the moment.
Anton closed this discussion on 13 Jan, 2012 12:20 PM.