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Lighthouse -> Jaconda problem?

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Tommie

05 Dec, 2011 10:19 AM via web

Hi there,

Any problems with the Lighthouse -> Jaconda integration? Our Lighthouse app stopped pushing updates to Jaconda last friday.

Regards,
Tommie

  1. Support Staff 2 Posted by Nick on 10 Dec, 2011 02:03 PM

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    Hi Tommie,

    Sorry for the delay, we got to investigate this, we'll get back to you.

  2. Support Staff 3 Posted by Nick on 24 Dec, 2011 08:18 AM

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    Hi,

    Try to turn the Lighthouse integration off and on again on your Jaconda account integration page. Hope this will resolve the issue.

  3. 4 Posted by Tommie on 25 Dec, 2011 05:57 AM

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    We get the following error when we try to disable the connection:
    "Can't disable Lighthouse integration. Please try again later or contact support".

    Account: https://rekrytema.jaconda.im/

  4. Support Staff 5 Posted by Nick on 28 Dec, 2011 02:49 PM

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    Our technician will look into it shortly.

  5. 6 Posted by Tommie on 02 Jan, 2012 02:18 PM

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    Nothing new?

  6. Support Staff 7 Posted by Nick on 03 Jan, 2012 07:32 PM

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    Sorry for the wait, the problem was at the Lighthouse side it seems. It should be ok now.

  7. 8 Posted by Tommie on 03 Jan, 2012 09:07 PM

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    I can confirm that it's working now. Thanks for the assist.

  8. Anton closed this discussion on 03 Jan, 2012 09:08 PM.

  9. Tommie re-opened this discussion on 05 Jan, 2012 04:40 PM

  10. 9 Posted by Tommie on 05 Jan, 2012 04:40 PM

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    Integration died again.

    No action was done on our side. It just stopped working again.

  11. 10 Posted by Tommie on 05 Jan, 2012 04:41 PM

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    Tried to disable/enable again, and ended up at this message:
    Can't disable Lighthouse integration. Please try again later or contact support

  12. 11 Posted by Tommie on 19 Jan, 2012 01:51 PM

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    Please be adviced, the problem is still in affect.

  13. Support Staff 12 Posted by Anton on 31 Jan, 2012 10:34 AM

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    Hi Tommy,

    Really sorry about constant delays, we're employed in some other project and time is really scarce. The problem seem to be on their side, they keep the callbacks on their servers but for some reason they are switching the off for your account.

    We have contacted Lighthouse on the matter, and will keep you updated.

  14. Support Staff 13 Posted by Nick on 13 Mar, 2012 09:15 AM

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    Here is what lighthouse had to say about this:

    A failing callback isn't necessarily the result of your server being down. Most failed callbacks are the result of timed-out requests or server errors on the host getting the callback. We do increment a counter when this happens, but we also clear it on success, so short periods of failure should not affect them. When a callback does happen, we are just attempting to hit a URL you've provided, so I could not tell you why these calls are failing, unfortunately. Hope this helps, -hobson

    So I guess the only way is to turn integration off and on again and when you will get tired of this - contact Lighthouse directly.

  15. 14 Posted by Tommie on 13 Mar, 2012 09:27 AM

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    Hi Nick,

    on/off would be a solution if jaconda didn't throw this error when i try to do it:
    "Can't disable Lighthouse integration. Please try again later or contact support".

    Thanks for all the support.
    Tommie

  16. Support Staff 15 Posted by Nick on 13 Mar, 2012 09:29 AM

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    Did you just try it? It should be ok now.

  17. 16 Posted by Tommie on 13 Mar, 2012 09:32 AM

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    Yep, same problem. Just tried it:
    Can't disable Lighthouse integration. Please try again later or contact support

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